Partner Spotlight: Small Office Solutions

At Elevate Offshore, partnerships are central to how we operate. A significant one over the past five years has been with Small Office Solutions, a Singapore-based IT services provider specialising in secure infrastructure, cloud services and remote support. Their expertise has been a constant behind-the-scenes, ensuring our people can work securely and effectively wherever they are in the world.

Building the Foundations

When we first started, our IT environment needed to be built entirely from scratch. From Microsoft 365 licensing to secure remote access, Small Office Solutions helped us put the foundations in place. As Raymond Chia, who oversees client engagement, infrastructure planning and licensing management, recalls:

“It was a brand-new start-up, and we built everything from the ground up — infrastructure, cloud services, security, licensing. It’s been rewarding to see how the company has grown into what it is today.”

That groundwork enabled us to scale quickly and securely, a quality that is especially important in offshore operations, where reliability and data protection are non-negotiable.

Evolving Together

As Elevate Offshore has expanded, our systems have evolved in tandem with us. The upgrades implemented over the years include remote monitoring and management to maintain device health across offshore sites, SharePoint libraries to enhance collaboration, Acronis Cyber Protect Cloud for improved endpoint security, and multi-layered email protection. Each of these measures has strengthened our ability to operate in remote and demanding environments while protecting sensitive operational and personnel data.

Offshore Support in Action

Supporting teams offshore brings unique demands, Raymond explains:

“We’ve deployed endpoint detection and response, automated patching, and cloud backup. If a threat appears, we isolate the device instantly and alert the user. Remote assistance is always available, so offshore teams get timely support from any location.”

Weekly reporting, vulnerability assessments and proactive monitoring all help us to remain compliant, resilient and confident in our day-to-day operations.

The partnership is not just about technology but also about responsiveness. Whether handling urgent licensing expansions or reconfiguring systems to support a new offshore deployment, Small Office Solutions has consistently kept downtime to an absolute minimum. “We maintain remote access capabilities and cloud backup systems so that we can respond quickly to any disruptions,” says Raymond.

Looking Ahead

Behind the scenes, Small Office Solutions also manages cloud services and licensing on our behalf, overseeing renewals, provisioning and usage tracking. It is a level of quiet efficiency that frees our own team to concentrate on supporting projects and clients.

Looking ahead, the technology landscape continues to shift. Raymond highlights trends such as AI-driven analytics to automate reporting and support predictive maintenance, zero-trust security models to enhance compliance, and data loss prevention tools to safeguard information across global operations. With Microsoft 365 Copilot already in use at Elevate Offshore, we are beginning to see how AI can enhance productivity, streamline workflows and support decision-making.

Reflecting on the relationship, Raymond notes:

“It’s been a pleasure working with such a dedicated and forward-thinking team. Our collaboration has been built on trust, transparency and shared goals.”

At Elevate Offshore, we recognise that strong partnerships lay the foundation for success. Working with Small Office Solutions has been instrumental in helping us operate securely and efficiently, and we would not hesitate to recommend them to others seeking a trusted IT partner.